New figures show half of all complaints badly handled

Learning, candour and accountability

Developing an open and fair culture within the NHS

The importance of root cause analysis - NHS trusts

Insights on engaging with families after incidents

Where did that come from? Our thoughts on the new Health and Care Bill

By Kieran Seale

5 October 2021

Making drama out of a crisis?

28 September 2021

What does the National Covid Inquiry need to be effective?

15 August 2021

So your organisation needs to commission an independent review? Here’s a few tips on how to get it right

13 May 2021

Handling complaints – food for thought from the Ombudsman

By Kieran Seale

7 May 2021

Tales from the Jockey Club – the impact of improper investigations

28 April 2021

Planning for diversity – or sleepwalking into the unknown?

19 March 2021

Bullying and harassment – an epidemic without a vaccine

By Kieran Seale

11 March 2021

The importance of getting an independent perspective

6 January 2021

Ed Marsden gives evidence to the Independent Inquiry into Child Sexual Abuse

By Kieran Seale

9 December 2020

The CQC’s new strategy- can quality really be measured fairly?

By Peter Killwick

18 November 2020

How to spot a toxic workplace culture

By Nicola Salmon

28 October 2020