Sex discrimination in the workplace is a widespread issue that continues to affect individuals across various industries, creating a hostile and unequal working environment. Defined
HR employee relations in organisations “Well that didn’t go well. I thought HR was supposed to be on my side”. I’m in HR, and I
How should complaints be investigated? If there is a complaint in the workplace, such as a grievance or inappropriate behaviour, the employer should try to
It is hard to say interesting things about complaints management, but the Local Government & Social Care Ombudsman’s recent guidance ‘Effective Complaints Handling for Local
Investigating workplace misconduct – how to get it right When investigating workplace misconduct, how can organisations make sure they get it right? It is not enough
Benefits of an effective complaints handling system An effective complaints handling process is crucial for public and private organisations because it helps to identify issues,
Sorry needn’t be the hardest word Verita support the Apology Clause campaign and their mission to clarify the compensation act so businesses can understand how
Why is learning from complaints important? Complaints are a valuable source of information to an organisation as they provide an opportunity to learn and develop.
What is an impartial investigator? The role of an impartial investigator is to review the facts professionally, in a fair and unbiased manner. But as
What is complaint management outsourcing? Receiving a complaint never feels good so unsurprisingly there are many organisations who find it difficult to see them as
