Complaint handling

Complaints – the people element
Complaint handling

Complaints – the people element

Complaints I strongly recommend a podcast on the London School of Economics website if you are interested in complaints – or just in how organisations can

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Learning, candour and accountability
Complaint handling

Learning, candour and accountability

The Care Quality Commission The Care Quality Commission (CQC) has concluded its review of the way NHS trusts review and investigate the deaths of patients in England.

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‘Bolt-on’ complaints teams
Business to Government

‘Bolt-on’ complaints teams

Complaints Team investigated the following: A letter arrived for Sarah from A.N. Other Public Body (APB). It said: we miscalculated a payment to you and

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