Complaint Management

Learning, candour and accountability
Complaint Management

Learning, candour and accountability

The Care Quality Commission The Care Quality Commission (CQC) has concluded its review of the way NHS trusts review and investigate the deaths of patients in England.

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Complaints – the people element
Complaint Management

‘Bolt-on’ complaints teams

Complaints Team investigated the following: A letter arrived for Sarah from A.N. Other Public Body (APB).   It said: we miscalculated a payment to you

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