In May 2021, the Prime Minister committed to a public inquiry into the handling of the Covid pandemic, starting “in the spring of next year”.
It is hard to say interesting things about complaints management, but the Local Government & Social Care Ombudsman’s recent guidance ‘Effective Complaints Handling for Local
In 2020, the chief executive of the Jockey Club resigned after an independent inquiry confirmed allegations against her of bullying, racist comments and the circulation
Effective complaints handling Verita are experienced in dealing with all areas of complaint management. We understand that although complaints can seem negative, they are actually
Sorry needn’t be the hardest word Verita support the Apology Clause campaign and their mission to clarify the compensation act so businesses can understand how
Why is learning from complaints important? Complaints are a valuable source of information to an organisation as they provide an opportunity to learn and develop.
Corporate transparency With many organisations defending themselves over malpractice, lack of competent governance and poor protocol, Verita launched a poll to investigate the public’s perspective.
New figures show half of all complaints badly handled Over half of all customer complaints received by organisations are not managed properly, according to new
The Care Quality Commission The Care Quality Commission (CQC) has concluded its review of the way NHS trusts review and investigate the deaths of patients in England.
Complaints Team investigated the following: A letter arrived for Sarah from A.N. Other Public Body (APB). It said: we miscalculated a payment to you
Impartial investigation or review An impartial investigator is important, especially in small jurisdictions, where particular difficulties are faced when there is a need to investigate
Unanswered complaints A backlog of unanswered complaints is a sure fire target for a diligent regulator. And the question that follows the discovery of the
