In May 2021, the Prime Minister committed to a public inquiry into the handling of the Covid pandemic, starting “in the spring of next year”.
It is hard to say interesting things about complaints management, but the Local Government & Social Care Ombudsman’s recent guidance ‘Effective Complaints Handling for Local
Bullying & Harassment
In 2020, the chief executive of the Jockey Club resigned after an independent inquiry confirmed allegations against her of bullying, racist comments and the circulation
Business to Government
Workplace bullying and harassment Benjamin Franklin is credited with saying, in 1789, that “in this world, nothing can be said to be certain, except death
Effective complaints handling Verita are experienced in dealing with all areas of complaint management. We understand that although complaints can seem negative, they are actually
Corporate transparency With many organisations defending themselves over malpractice, lack of competent governance and poor protocol, Verita launched a poll to investigate the public’s perspective.
New figures show half of all complaints badly handled Over half of all customer complaints received by organisations are not managed properly, according to new