Complaint Management
HR employee relations – best of frenemies?
HR employee relations in organisations “Well that didn’t go well. I thought HR was supposed to be on my side”. I’m in HR, and I
June 27, 2023
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Blogs
Bullying & Harassment
Diversity Challenges in the Workplace: Planning for culture change or sleepwalking into the unknown?
Explanation of diversity challenges in the workplace Diversity in the workplace has become a critical issue in recent years. With globalisation and increased migration, workplaces
June 19, 2023
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Cases & Inquiries
Guidance on Learning From Serious Incidents in the NHS
How to learn from serious incidents The NHS England national serious incident framework outlines the need to carry out investigations to make sure that learning
June 13, 2023
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Governance
5 reasons why quality improvement is important in healthcare
Why does quality improvement matter? It is crucial to understand why quality improvement is important in healthcare because of the vital role it plays in
April 25, 2023
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Complaint Management
How To Investigate A Complaint
Navigating the legal landscape of complaint investigations Conducting thorough and legally sound complaint investigations is not merely a matter of internal policy; it’s a crucial
March 30, 2023
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Due Diligence
Lightning will strike again – the importance of a due diligence review
Why is a due diligence review important? Clinical governance is a relatively new addition to an acquisition due diligence review. Ed Marsden, managing director of
February 27, 2023
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Safety Management
What is a Safety Management System and why is it important?
What is the purpose of a ‘Safety Management System’? The last century saw extraordinary developments in knowledge and technology in just about every industry. In
November 3, 2022
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Governance
Safeguarding in sporting organisations
What is safeguarding in sport? The aim of safeguarding in sport is to protect children and adults from harm and to promote the welfare of
October 24, 2022
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Healthcare
Never Events in the NHS – how to learn from them
Despite the tireless work of medical professionals across the NHS, occasionally serious incidents occur which can clearly have a huge impact on the lives of
June 12, 2022
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Bullying & Harassment
The NHS bullying culture – when will it end?
The cost of bullying to the NHS Back in 2019, a study estimated that the cost of bullying and harassment to NHS England is around
May 11, 2022
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Crisis Management
What is a crisis management plan and how is it created?
Crisis Management Planning Planning for a crisis is important for any organisation because it can happen at any time and have a significant impact on
February 18, 2022
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Human Performance
Understanding human performance improvement
What is human performance improvement? Human performance improvement (HPI) is a systematic and scientific approach to identifying and analysing organisational and individual performance gaps or
February 9, 2022
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