Navigating the legal landscape of complaint investigations Conducting thorough and legally sound complaint investigations is not merely a matter of internal policy; it’s a crucial
Why is a due diligence review important? Clinical governance is a relatively new addition to an acquisition due diligence review. Ed Marsden, managing director of
What is the purpose of a ‘Safety Management System’? The last century saw extraordinary developments in knowledge and technology in just about every industry. In
What is safeguarding in sport? The aim of safeguarding in sport is to protect children and adults from harm and to promote the welfare of
Despite the tireless work of medical professionals across the NHS, occasionally serious incidents occur which can clearly have a huge impact on the lives of
The cost of bullying to the NHS Back in 2019, a study estimated that the cost of bullying and harassment to NHS England is around
Crisis Management Planning Planning for a crisis is important for any organisation because it can happen at any time and have a significant impact on
What is human performance improvement? Human performance improvement (HPI) is a systematic and scientific approach to identifying and analysing organisational and individual performance gaps or
Whistleblowing investigations Whistleblowing is the act of a person who reports unethical or unlawful activities within an organisation and can be fundamental to driving changes
What is MHPS? MHPS stands for ‘maintaining high professional standards’ which is a framework produced by the Department of Health to assess the performance of
What is an independent review? An independent review is the process whereby a service being provided by an organisation is evaluated by an external party
It is hard to say interesting things about complaints management, but the Local Government & Social Care Ombudsman’s recent guidance ‘Effective Complaints Handling for Local
