Health service executive The Health Service Executive of Ireland (HSE) have apologised after a man died almost immediately after being transferred from hospital to a
Why is learning from complaints important? Complaints are a valuable source of information to an organisation as they provide an opportunity to learn and develop.
Protecting athlete welfare in high performance sport Elite performance sport is by nature a cut-throat industry which has the potential to prioritise winning over athlete
Patient safety and human factors We caught up with Jo Gillespie, former airline pilot and aviation safety expert, to discuss how understanding the link between
Governance challenges for digital health Digital has impacted massively on industries globally; bridging information gaps, improving services, and disrupting existing practises. Consumer expectations have accelerated
What is information governance and how does it benefit an organisation? The benefits of information governance are far reaching, providing tangible operational improvements which, in
What is the purpose of corporate governance? The purpose of corporate governance is to ensure that a company operates in a responsible and ethical manner,
What is an internal investigation? As organisations come under increasingly more scrutiny by the media, public and regulatory bodies, the need for an effective internal
What is an impartial investigator? The role of an impartial investigator is to review the facts professionally, in a fair and unbiased manner. But as
What is complaint management outsourcing? Receiving a complaint never feels good so unsurprisingly there are many organisations who find it difficult to see them as
The Jimmy Savile report has served as a critical wake-up call and has led to a number of lessons that the NHS can learn from
What is an RCA investigation? Root cause analysis (RCA) was developed for the health services to promote a systematic approach to the investigation of serious
