As healthcare providers you will be aware of the importance of the Care Quality Commission (CQC) as an independent regulator for health and social care
It is widely acknowledged that incident reporting in healthcare is vital but the process can be challenging. In this article we explain the benefits of
There are over 2.5 million patient safety events recorded in the NHS each year and healthcare organisations naturally have a responsibility to ensure they are
While it may seem like just another acronym in the healthcare landscape, PSIRF represents a significant shift towards a system-based approach to patient safety, offering
Healthcare providers often face intense and dynamic situations which can result in avoidable harm to patients. Understanding human factors in healthcare can help to empower
The intelligent use of data and technology can play a significant role in managing clinical risk in both the private and public healthcare sectors. Harnessing
People make mistakes, we call it human error. In healthcare sometimes an error results in a patient being harmed. When this happens what is the
Explanation of diversity challenges in the workplace Diversity in the workplace has become a critical issue in recent years. With globalisation and increased migration, workplaces
How to learn from serious incidents The NHS England national serious incident framework outlines the need to carry out investigations to make sure that learning
Why does quality improvement matter? It is crucial to understand why quality improvement is important in healthcare because of the vital role it plays in
Navigating the legal landscape of complaint investigations Conducting thorough and legally sound complaint investigations is not merely a matter of internal policy; it’s a crucial
Despite the tireless work of medical professionals across the NHS, occasionally serious incidents occur which can clearly have a huge impact on the lives of
