Bullying
Will the NHS ever crack its bullying and harassment problem?
Back in 2019, a study estimated that the cost of bullying and harassment to NHS England is around £2.3 billion per annum. This staggering cost
May 11, 2022
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Healthcare
Consultancy
Effective crisis management planning
“Lessons will be learned” How many times have we read those words, usually at the end of an investigation or an inquiry into a crisis?
February 18, 2022
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Consultancy
Understanding human performance
First let’s clear up the difference between human factors and human performance. Human performance is all about how and why people do what they do.
February 9, 2022
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Bullying
How to manage the impact of whistleblowing investigations
Are workplace ‘speak-up’ schemes effective? Ensuring the correct processes are in place on reporting concerns and that they are known to staff may help
December 6, 2021
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Governance Issues
MHPS is no easy task
MHPS in healthcare Maintaining high performance standards (MHPS) in the healthcare sector is a challenging endeavour. If you’re responsible for managing doctors, how do you
November 4, 2021
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Governance Issues
Where did that come from? Our thoughts on the new Health and Care Bill
The government has published an impact assessment of the new Health and Care Bill which it is introducing to bring about the latest NHS re-organisation.
October 5, 2021
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Complaint handling
What does the National Covid Inquiry need to be effective?
In May 2021, the Prime Minister committed to a public inquiry into the handling of the Covid pandemic, starting “in the spring of next year”.
August 15, 2021
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Bullying & Harassment
Planning for organisational culture change or sleepwalking into the unknown?
It is difficult to know how to react to the diversity review recently published by the Royal College of Surgeons. The review, which was carried
March 19, 2021
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Healthcare
The importance of quality measures in healthcare
Quality measures allow a provider to assess performance and quantify organisational processes and structure. I’ve worked in health and social care for 35 years and
January 6, 2021
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Compliance Concerns
The CQC’s new strategy- can quality really be measured fairly?
The Care Quality Commission’s recent launch of their new draft strategy ‘Changing regulation to improve care for all: our new strategy for 2021 and beyond’
November 18, 2020
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Bullying
How to spot a toxic workplace
Type “toxic workplace” into your web browser and wait for a deluge of reports about organisations in trouble with their people. In the last few
October 28, 2020
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Diagnostics
Technology in healthcare – how to reap the benefits
Technology is everywhere reshaping our lives. Former Health Secretary Stephen Dorrell, however, believes that healthcare is lagging behind this trend. Writing in the foreword to
October 21, 2020
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