Explanation of diversity challenges in the workplace Diversity in the workplace has become a critical issue in recent years. With globalisation and increased migration, workplaces
How to learn from serious incidents The current NHS England national serious incident framework outlines the need to carry out investigations to make sure that
Why does quality improvement matter? It is crucial to understand why quality improvement is important in healthcare because of the vital role it plays in
How should complaints be investigated? If there is a complaint in the workplace, such as a grievance or inappropriate behaviour, the employer should try to
Despite the tireless work of medical professionals across the NHS, occasionally serious incidents occur which can clearly have a huge impact on the lives of
The Care Quality Commission’s launch of their new strategy for ‘the changing world of health and social care – CQC’s strategy from 2021’ was closely
How to spot a toxic workplace Type “NHS toxic culture” into your web browser and wait for a deluge of reports about organisations in trouble
Technology is everywhere reshaping our lives but what is the impact of technology in healthcare? Former Health Secretary Stephen Dorrell believes that healthcare is lagging
What is silent bullying? Silent bullying is a non-verbal form of bullying and harassment which removes someone’s sense of belonging by attacking their confidence and
An interview with Chris Brougham During the Coronavirus pandemic frontline care and services have rightly taken priority. Organisations have focused on patient care and less
By Kieran Seale and Peter Kinsey As a provider of health and social care services, you will have heard of the Care Quality Commission (CQC),
Investigation & subsequent review Imperial College Healthcare NHS Trust has recently published our independent investigation along with their response. You can read the trust’s response
