Expert Incident Investigators & Investigation Services
Verita are leading UK independent consultants and investigators operating across a variety of sectors and services.
Investigating an incident
When the unexpected happens, the stakes are high. Whether it’s a workplace accident, a healthcare incident, or a critical safety lapse in social care, the consequences can be devastating.
At Verita, we understand the urgency and the gravity of such situations. As a specialist incident investigator, our experienced team is dedicated to providing comprehensive, impartial, and confidential incident investigations and are rigorously trained using a consistent approach to the investigation process.
To find out more about our incident investigation services, please book a free consultation or simply call us on 020 7494 5670 so we can discuss how we can help your organisation.
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Why choose an independent incident investigator?
An independent incident investigator helps solve common problems encountered during internal investigations, such as concerns over internal bias or a lack of in-house expertise.
An objective incident investigation helps to convince complainants that a review has been undertaken fairly. Verita’s extensive experience of conducting investigations and governance reviews means our reports provide assurances and stand up to scrutiny.
Our incident investigation team
This is the team of experts who will guide you through the incident investigation process, providing you with an objective report.
What type of incident do you need to investigate?
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Our diverse skills and ability to deploy our team rapidly helps us investigate incidents quickly and effectively, backed up by evidence-based reports which stand up to scrutiny.
Why choose Verita?
When it comes to incident investigation, we can deploy our people quickly to uncover the root causes, identify areas for improvement, and help you prevent future occurrences.
Our team has extensive senior management, legal and human resources experience to help with workplace investigations. We also have a long and successful history as healthcare consultants, making improvements by investigating serious incidents and providing MHPS case support.
Incident investigations - areas covered by Verita
Workplace
Workplace problems take many forms, from grievances to discrimination and can involve members of staff at all levels. We provide an independent workplace incident investigation service to private and public organisations to resolve problems thoroughly and fairly.
Healthcare
Our solution-based healthcare investigations assist development in NHS or public organisations from culture and patient safety to CQC compliance. Our long-established serious incident solutions quality assure your processes for handling serious incidents are robust.
Training
Learning from incidents is vital and a successful investigation requires a full understanding of the complexities involved. Our incident investigation training courses help delegates understand how processes, systems issues and human performance contribute to failures.
Case Study
Our experienced incident investigation team enabled assisted NHS England with an investigation into the care and treatment of 14 patients who underwent child heart surgery. We recruited an expert advisory panel to help us formulate and validate our findings, and produced an overarching report summarising previous investigations, setting out lessons to be learned and recommending further actions which would improve a range of service areas both locally and nationally.
Our specialist investigation services
Our incident investigation team has worked with a variety of healthcare providers such as NHS trusts and private providers with a primary focus on learning and systemic improvement, rather than individual blame. Our investigations and subsequent reports are aligned with PSIRF and Just Culture by going beyond surface level to identify underlying system weaknesses, processes and human factors that contributed to the incident.
Safety
We investigate incidents and provide an independent view on the effectiveness and safety of the services being provided. In healthcare settings this is particularly beneficial ahead of a CQC inspection. But we also assist non-healthcare organisations if a incident involving safety requires investigation due to its severity, a lack of in-house expertise, or to ensure impartiality and address concerns over internal bias.
We examined systems and processes to identify any areas of vulnerability as well as notable good practice at an acute foundation trust, post-merger, to understand if there was an underlying systemic cause of 4 ‘never events’ and whether action was needed to be taken to safeguard patients. Our investigation into the incidents identified a fundamental issue resulting in a lack of cohesion across the 3 hospital sites in terms of processes and policies, and a weak and fragmented clinical leadership structure.
Training
We use our investigative expertise to provide structured incident investigation courses which offer practical learning based on real world examples. Our experienced investigators have conducted high-profile investigations and reviewed failed ones, providing us with an insight into common pitfalls and best practices.
A mental health trust commissioned Verita to quality assure its serious incident investigation process and provide a systematic incident investigation training programme for all staff.
Incident investigator solutions
From patient safety incident investigation training to help train those responsible for carrying out investigations with the investigative process, to workplace incident investigation training, our CPD accredited courses are designed to help manage the impact of an incident investigation.
Our serious incident investigation services range from individual investigations to thematic reviews. Using our in-depth experience, we assist organisations with robust investigations into serious incidents to avoid reputational damage, costly legal claims and to ensure opportunities to make services safer are not missed.
If, like many organisations, you face a backlog of serious incident investigations, we have developed a solution. Our state-of-the-art tool, Eva helps you conduct investigations and get to the heart of the incident. Eva allows us to provide reports customised to the incident and your organisation, which include an analysis of care management problems and an assessment of factors contributing to the incident.
As an independent workplace investigator we provide support to organisations to ensure incidents ae investigated efficiently and without bias
Incident investigation articles
Workplace Incident investigation articles
