Bullying & Harassment
The NHS bullying culture – when will it end?
The cost of bullying to the NHS Back in 2019, a study estimated that the cost of bullying and harassment to NHS England is around
May 11, 2022
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Blogs
Crisis Management
What is a crisis management plan and how is it created?
Crisis Management Planning Planning for a crisis is important for any organisation because it can happen at any time and have a significant impact on
February 18, 2022
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Human Performance
Understanding human performance improvement
What is human performance improvement? Human performance improvement (HPI) is a systematic and scientific approach to identifying and analysing organisational and individual performance gaps or
February 9, 2022
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Bullying & Harassment
How to Manage the Impact of Whistleblowing Investigations
Whistleblowing investigations Whistleblowing is the act of a person who reports unethical or unlawful activities within an organisation and can be fundamental to driving changes
December 6, 2021
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MHPS
What is MHPS and how is it used?
What is MHPS? MHPS stands for ‘maintaining high performance standards’ which is a framework produced by the Department of Health to assess the performance of
November 4, 2021
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Bullying & Harassment
9 steps to commissioning an independent review
What is an independent review? An independent review is the process whereby a service being provided by an organisation is evaluated by an external party
May 13, 2021
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Cases & Inquiries
Handling complaints – food for thought from the Ombudsman
It is hard to say interesting things about complaints management, but the Local Government & Social Care Ombudsman’s recent guidance ‘Effective Complaints Handling for Local
May 7, 2021
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Bullying & Harassment
Investigating workplace misconduct – tales from the Jockey Club
Investigating workplace misconduct – how to get it right When investigating workplace misconduct, how can organisations make sure they get it right? It is not enough
April 28, 2021
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Compliance Concerns
New CQC regulations – can quality really be measured fairly?
The Care Quality Commission’s launch of their new strategy for ‘the changing world of health and social care – CQC’s strategy from 2021’ was closely
November 18, 2020
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Governance
NHS toxic culture – understanding the symptoms and causes
How to spot a toxic workplace Type “NHS toxic culture” into your web browser and wait for a deluge of reports about organisations in trouble
October 28, 2020
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Healthcare
What is the impact of technology in healthcare?
Technology is everywhere reshaping our lives but what is the impact of technology in healthcare? Former Health Secretary Stephen Dorrell believes that healthcare is lagging
October 21, 2020
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Bullying & Harassment
Managing silent bullying in the workplace
What is silent bullying? Silent bullying is a non-verbal form of bullying and harassment which removes someone’s sense of belonging by attacking their confidence and
October 16, 2020
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