Blogs

Governance challenges for digital health
Governance

Governance challenges for digital health

Governance challenges Governance challenges for digital health – Digital has impacted massively on industries globally; bridging information gaps, improving services, and disrupting existing practises. Consumer

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Learning, candour and accountability
Complaint Management

Learning, candour and accountability

The Care Quality Commission The Care Quality Commission (CQC) has concluded its review of the way NHS trusts review and investigate the deaths of patients in England.

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governance issues
Healthcare

What is corporate governance?

Defining corporate governance Corporate governance is the system by which an organisation is managed, directed and controlled. Boards of directors are responsible for the corporate

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Complaints – the people element
Complaint Management

‘Bolt-on’ complaints teams

Complaints Team investigated the following: A letter arrived for Sarah from A.N. Other Public Body (APB).   It said: we miscalculated a payment to you

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