Human factors We caught up with Jo Gillespie, former airline pilot and aviation safety expert, to discuss how understanding human factors has revolutionised the approach
Governance challenges Governance challenges for digital health – Digital has impacted massively on industries globally; bridging information gaps, improving services, and disrupting existing practises. Consumer
What is information governance and how does it benefit an organisation? The benefits of information governance are far reaching, providing tangible operational improvements which, in
Serious incident investigation In 2011, the Devon and Cornwall Police launched an investigation into alleged abuse at several care homes across Devon, which had been run
New figures show half of all complaints badly handled Over half of all customer complaints received by organisations are not managed properly, according to new
Cognitive dissonance Firstly I should make it clear that I am not a psychologist nor in the truest sense of the word am I a
Healthcare safety investigations In October last year, the Department of Health launched a consultation titled “Providing a ‘safe space’ in healthcare safety investigations”. The consultation
The Care Quality Commission The Care Quality Commission (CQC) has concluded its review of the way NHS trusts review and investigate the deaths of patients in England.
Aviation safety – lessons for healthcare In the late 1940s following WWII there were two significant influences on commercial cockpit culture. What followed changed aviation
Defining corporate governance Corporate governance is the system by which an organisation is managed, directed and controlled. Boards of directors are responsible for the corporate
Complaints Team investigated the following: A letter arrived for Sarah from A.N. Other Public Body (APB). It said: we miscalculated a payment to you
Insights on engaging with families after incidents In a number of our recent independent investigations, we have been struck by the detrimental impact that an
