Cases & Inquiries
Who is responsible for safeguarding?
Who is responsible for safeguarding? Safeguarding is everyone’s responsibility. It rests with each one of us. The board, the executive team and the HR people
January 29, 2019
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Blogs
Complaint Management
Effective complaints handling – how it benefits the organisation and customer
Benefits of an effective complaints handling system An effective complaints handling process is crucial for public and private organisations because it helps to identify issues,
September 4, 2018
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Healthcare
Publication of Verita’s report for Imperial College Healthcare NHS Trust
Investigation & subsequent review Imperial College Healthcare NHS Trust has recently published our independent investigation along with their response. You can read the trust’s response
August 9, 2018
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Governance
Practising privileges in private healthcare and its uber-style safety
What are practising privileges? A practising privilege is the ‘licence’ agreed between individual medical professionals and a private healthcare provider. In effect, they set out
August 7, 2018
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Independent Investigations
Grenfell Inquiry – the danger of the false paradigm
A false paradigm I have great sympathy for the firemen who have given evidence to the Grenfell Inquiry in recent weeks. For one thing, they
July 31, 2018
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Complaint Management
How to handle complaints the right way
Sorry needn’t be the hardest word Verita support the Apology Clause campaign and their mission to clarify the compensation act so businesses can understand how
July 19, 2018
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Governance
The role of trustees in a charity and the effective actions they can take
The role of trustees in a charity is an important one which carries with it many responsibilities. But what exactly is their role and what
June 12, 2018
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Cases & Inquiries
The Paterson Inquiry report – what it means for patient safety
What does the Paterson inquiry mean for independent healthcare? The Paterson Inquiry report was a damning indictment of the independent healthcare sector in the UK.
April 17, 2018
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Healthcare
HSE apology as Verita report finds ‘catastrophic failure of healthcare’
Health service executive The Health Service Executive of Ireland (HSE) have apologised after a man died almost immediately after being transferred from hospital to a
February 22, 2018
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Complaint Management
Learning from complaints – the people element
Why is learning from complaints important? Complaints are a valuable source of information to an organisation as they provide an opportunity to learn and develop.
November 14, 2017
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Governance
How to protect athlete welfare in high performance sport
Protecting athlete welfare in high performance sport Elite performance sport is by nature a cut-throat industry which has the potential to prioritise winning over athlete
October 17, 2017
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Healthcare
Patient safety and human factors – an interview with Jo Gillespie
Patient safety and human factors We caught up with Jo Gillespie, former airline pilot and aviation safety expert, to discuss how understanding the link between
October 4, 2017
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