Ensuring patient well-being is a constant, unwavering priority for every healthcare provider. But navigating the path to achieving this goal can sometimes feel like walking
It is widely acknowledged that incident reporting in healthcare is vital but the process can be challenging. In this article we explain the benefits of
HR employee relations in organisations “Well that didn’t go well. I thought HR was supposed to be on my side”. I’m in HR, and I
Why does quality improvement matter? It is crucial to understand why quality improvement is important in healthcare because of the vital role it plays in
It is hard to say interesting things about complaints management, but the Local Government & Social Care Ombudsman’s recent guidance ‘Effective Complaints Handling for Local
The Care Quality Commission’s launch of their new strategy for ‘the changing world of health and social care – CQC’s strategy from 2021’ was closely
An interview with Chris Brougham During the Coronavirus pandemic frontline care and services have rightly taken priority. Organisations have focused on patient care and less
By Kieran Seale and Peter Kinsey As a provider of health and social care services, you will have heard of the Care Quality Commission (CQC),
Who is responsible for safeguarding? Safeguarding is everyone’s responsibility. It rests with each one of us. The board, the executive team and the HR people
What are practising privileges? A practising privilege is the ‘licence’ agreed between individual medical professionals and a private healthcare provider. In effect, they set out
The role of trustees in a charity is an important one which carries with it many responsibilities. But what exactly is their role and what
Governance challenges for digital health Digital has impacted massively on industries globally; bridging information gaps, improving services, and disrupting existing practises. Consumer expectations have accelerated
