Complaint Management
HR employee relations – best of frenemies?
HR employee relations in organisations “Well that didn’t go well. I thought HR was supposed to be on my side”. I’m in HR, and I
June 27, 2023
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Quality Assessment
Governance
5 reasons why quality improvement is important in healthcare
Why does quality improvement matter? It is crucial to understand why quality improvement is important in healthcare because of the vital role it plays in
April 25, 2023
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Cases & Inquiries
Handling complaints – food for thought from the Ombudsman
It is hard to say interesting things about complaints management, but the Local Government & Social Care Ombudsman’s recent guidance ‘Effective Complaints Handling for Local
May 7, 2021
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Compliance Concerns
New CQC regulations – can quality really be measured fairly?
The Care Quality Commission’s launch of their new strategy for ‘the changing world of health and social care – CQC’s strategy from 2021’ was closely
November 18, 2020
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Cases & Inquiries
The truth behind investigation backlogs
An interview with Chris Brougham During the Coronavirus pandemic frontline care and services have rightly taken priority. Organisations have focused on patient care and less
May 22, 2020
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Compliance Concerns
CQC Compliance: An In-Depth Guide
By Kieran Seale and Peter Kinsey As a provider of health and social care services, you will have heard of the Care Quality Commission (CQC),
May 11, 2020
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Cases & Inquiries
Who is responsible for safeguarding?
Who is responsible for safeguarding? Safeguarding is everyone’s responsibility. It rests with each one of us. The board, the executive team and the HR people
January 29, 2019
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Governance
Practising privileges in private healthcare and its uber-style safety
What are practising privileges? A practising privilege is the ‘licence’ agreed between individual medical professionals and a private healthcare provider. In effect, they set out
August 7, 2018
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Governance
The role of trustees in a charity and the effective actions they can take
The role of trustees in a charity is an important one which carries with it many responsibilities. But what exactly is their role and what
June 12, 2018
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Governance
6 digital health challenges facing UK healthcare
Governance challenges for digital health Digital has impacted massively on industries globally; bridging information gaps, improving services, and disrupting existing practises. Consumer expectations have accelerated
August 29, 2017
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Healthcare
Developing an open and fair culture within the NHS
Patient safety In order to improve patient safety, it is essential to learn from serious incidents. Much has been written about the need to develop
November 4, 2015
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