It is hard to say interesting things about complaints management, but the Local Government & Social Care Ombudsman’s recent guidance ‘Effective Complaints Handling for Local
Quality measures allow a provider to assess performance and quantify organisational processes and structure. I’ve worked in health and social care for 35 years and
The Care Quality Commission’s recent launch of their new draft strategy ‘Changing regulation to improve care for all: our new strategy for 2021 and beyond’
Ian Paterson was a consultant surgeon from the Heart of England NHS Foundation Trust who carried out thousands of dangerous operations on women whilst working
During a recent webinar, CQC talked about the characteristics they see in the organisations that are improving. They are that the organisation is outward looking,
An interview with Chris Brougham During the Coronavirus pandemic frontline care and services have rightly taken priority. Organisations have focused on patient care and less
By Kieran Seale and Peter Kinsey There are lots of ways in which people would like to respond to an unfavourable report on CQC compliance
What is Safeguarding? Does your organisation have a safeguarding policy? Have you read it recently? Who is responsible for safeguarding? Has anyone in your organisation reported
HR employee relations in organisations “Well that didn’t go well. I thought HR was supposed to be on my side”. I’m in HR, and I
What are practising privileges? A practising privilege is the ‘licence’ agreed between individual medical professionals and a private healthcare provider. In effect, they set out
Trustees in a charity – Verita and Saxton Bampfylde executive summary The important role of trustees in a charity are explored. Being tenacious is
Governance challenges Governance challenges for digital health – Digital has impacted massively on industries globally; bridging information gaps, improving services, and disrupting existing practises. Consumer
