It is hard to say interesting things about complaints management, but the Local Government & Social Care Ombudsman’s recent guidance ‘Effective Complaints Handling for Local
In 2020, the chief executive of the Jockey Club resigned after an independent inquiry confirmed allegations against her of bullying, racist comments and the circulation
It is difficult to know how to react to the diversity review recently published by the Royal College of Surgeons. The review, which was carried
With a colleague, I have been doing some work looking at all the allegations of bullying and harassment that have been in the press. I
Quality measures allow a provider to assess performance and quantify organisational processes and structure. I’ve worked in health and social care for 35 years and
The Care Quality Commission’s recent launch of their new draft strategy ‘Changing regulation to improve care for all: our new strategy for 2021 and beyond’
Type “toxic workplace” into your web browser and wait for a deluge of reports about organisations in trouble with their people. In the last few
Technology is everywhere reshaping our lives. Former Health Secretary Stephen Dorrell, however, believes that healthcare is lagging behind this trend. Writing in the foreword to
By now, everyone knows about Covid-19 and how it’s affecting working life. But is there evidence that another, more stealthy, epidemic is taking root in
Ian Paterson was a consultant surgeon from the Heart of England NHS Foundation Trust who carried out thousands of dangerous operations on women whilst working
During a recent webinar, CQC talked about the characteristics they see in the organisations that are improving. They are that the organisation is outward looking,
Baroness Cumberlege’s report ‘First Do No Harm’ gives everyone involved in healthcare a lot to think about. The report examines the consequences of the use
