What is human performance improvement? Human performance improvement (HPI) is a systematic and scientific approach to identifying and analysing organisational and individual performance gaps or
Whistleblowing investigations Whistleblowing is the act of a person who reports unethical or unlawful activities within an organisation and can be fundamental to driving changes
What is MHPS? MHPS stands for ‘maintaining high performance standards’ which is a framework produced by the Department of Health to assess the performance of
What is an independent review? An independent review is the process whereby a service being provided by an organisation is evaluated by an external party
It is hard to say interesting things about complaints management, but the Local Government & Social Care Ombudsman’s recent guidance ‘Effective Complaints Handling for Local
Investigating workplace misconduct – how to get it right When investigating workplace misconduct, how can organisations make sure they get it right? It is not enough
The Care Quality Commission’s launch of their new strategy for ‘the changing world of health and social care – CQC’s strategy from 2021’ was closely
How to spot a toxic workplace Type “NHS toxic culture” into your web browser and wait for a deluge of reports about organisations in trouble
Technology is everywhere reshaping our lives but what is the impact of technology in healthcare? Former Health Secretary Stephen Dorrell believes that healthcare is lagging
What is silent bullying? Silent bullying is a non-verbal form of bullying and harassment which removes someone’s sense of belonging by attacking their confidence and
The importance of leadership showing courage in the workplace to prevent abuse has come into focus with the emerging scandal at British Gymnastics, which experience
An interview with Chris Brougham During the Coronavirus pandemic frontline care and services have rightly taken priority. Organisations have focused on patient care and less
