How to learn from serious incidents The current NHS England national serious incident framework outlines the need to carry out investigations to make sure that
It is hard to say interesting things about complaints management, but the Local Government & Social Care Ombudsman’s recent guidance ‘Effective Complaints Handling for Local
An interview with Chris Brougham During the Coronavirus pandemic frontline care and services have rightly taken priority. Organisations have focused on patient care and less
In July 2011 a whistleblower sent written allegations to Oxfam’s GB leadership. Following the earthquake in Haiti, the charity was significantly engaged in humanitarian emergency
How do investigation skills impact the investigatory process? How should an investigation be approached? Investigation skills and mindset can have a huge impact on the
Who is responsible for safeguarding? Safeguarding is everyone’s responsibility. It rests with each one of us. The board, the executive team and the HR people
What does the Paterson inquiry mean for independent healthcare? The Paterson Inquiry report was a damning indictment of the independent healthcare sector in the UK.
The Jimmy Savile report has served as a critical wake-up call and has led to a number of lessons that the NHS can learn from
Safeguarding is a term usually associated with child protection but is equally important in the case of vulnerable adults. So what are the differences between
