
Effective crisis management planning
“Lessons will be learned” How many times have we read those words, usually at the end of an investigation or an inquiry into a crisis?
“Lessons will be learned” How many times have we read those words, usually at the end of an investigation or an inquiry into a crisis?
It is hard to say interesting things about complaints management, but the Local Government & Social Care Ombudsman’s recent guidance ‘Effective Complaints Handling for Local
It is difficult to know how to react to the diversity review recently published by the Royal College of Surgeons. The review, which was carried
Every week, the media covers another story of patient harm, bullied staff or sexually abused students. No sector is exempt, with recent examples including NHS
Kevin O’Gorman was latterly Professor of Management and Business History and Head of Business Management in the School of Languages and Management at Heriot-Watt
In a Twitter poll carried out last week on employee engagement in HR, we asked our followers if they felt supported by their HR function
Serious incident investigations – time for a change? Healthcare involving serious incident investigations is a complex world, where time is a luxury frontline staff simply
HR employee relations in organisations “Well that didn’t go well. I thought HR was supposed to be on my side”. I’m in HR, and I
Effective complaints handling Verita are experienced in dealing with all areas of complaint management. We understand that although complaints can seem negative, they are actually
Trustees in a charity – Verita and Saxton Bampfylde executive summary The important role of trustees in a charity are explored. Being tenacious is
What is information governance and how does it benefit an organisation? The benefits of information governance are far reaching, providing tangible operational improvements which, in
Cognitive dissonance Firstly I should make it clear that I am not a psychologist nor in the truest sense of the word am I a
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