Complaint Management
HR employee relations – best of frenemies?
HR employee relations in organisations “Well that didn’t go well. I thought HR was supposed to be on my side”. I’m in HR, and I
June 27, 2023
1 Comment
Management Consultancy
Bullying & Harassment
Diversity Challenges in the Workplace: Planning for culture change or sleepwalking into the unknown?
Explanation of diversity challenges in the workplace Diversity in the workplace has become a critical issue in recent years. With globalisation and increased migration, workplaces
June 19, 2023
No Comments
Crisis Management
What is a crisis management plan and how is it created?
Crisis Management Planning Planning for a crisis is important for any organisation because it can happen at any time and have a significant impact on
February 18, 2022
No Comments
Cases & Inquiries
Handling complaints – food for thought from the Ombudsman
It is hard to say interesting things about complaints management, but the Local Government & Social Care Ombudsman’s recent guidance ‘Effective Complaints Handling for Local
May 7, 2021
No Comments
Bullying & Harassment
Why is employee engagement so important for a business?
Employee engagement is a key factor in the success of any organisation. But what exactly does it mean and what is the importance of employee
June 10, 2019
No Comments
Complaint Management
Effective complaints handling – how it benefits the organisation and customer
Benefits of an effective complaints handling system An effective complaints handling process is crucial for public and private organisations because it helps to identify issues,
September 4, 2018
No Comments
Governance
The role of trustees in a charity and the effective actions they can take
The role of trustees in a charity is an important one which carries with it many responsibilities. But what exactly is their role and what
June 12, 2018
No Comments
Governance
The benefits of good information governance
What is information governance and how does it benefit an organisation? The benefits of information governance are far reaching, providing tangible operational improvements which, in
June 21, 2017
No Comments
Governance
How to conduct an effective internal investigation
What is an internal investigation? As organisations come under increasingly more scrutiny by the media, public and regulatory bodies, the need for an effective internal
August 15, 2016
No Comments
Complaint Management
The advantages of complaint management outsourcing
What is complaint management outsourcing? Receiving a complaint never feels good so unsurprisingly there are many organisations who find it difficult to see them as
August 1, 2016
1 Comment
Healthcare
Sound methodology is key to obtaining reliable findings
Investigation work As we approach our 14th year of investigation work, our methodology continues to sharpen. Each year offers the team a wealth of opportunities
November 6, 2015
No Comments
