
HR employee relations – best of frenemies?
HR employee relations in organisations “Well that didn’t go well. I thought HR was supposed to be on my side”. I’m in HR, and I
HR employee relations in organisations “Well that didn’t go well. I thought HR was supposed to be on my side”. I’m in HR, and I
Explanation of diversity challenges in the workplace Diversity in the workplace has become a critical issue in recent years. With globalisation and increased migration, workplaces
Crisis Management Planning Planning for a crisis is important for any organisation because it can happen at any time and have a significant impact on
It is hard to say interesting things about complaints management, but the Local Government & Social Care Ombudsman’s recent guidance ‘Effective Complaints Handling for Local
Employee engagement is a key factor in the success of any organisation. But what exactly does it mean and what is the importance of employee
Benefits of an effective complaints handling system An effective complaints handling process is crucial for public and private organisations because it helps to identify issues,
The role of trustees in a charity is an important one which carries with it many responsibilities. But what exactly is their role and what
What is information governance and how does it benefit an organisation? The benefits of information governance are far reaching, providing tangible operational improvements which, in
What is an internal investigation? As organisations come under increasingly more scrutiny by the media, public and regulatory bodies, the need for an effective internal
What is complaint management outsourcing? Receiving a complaint never feels good so unsurprisingly there are many organisations who find it difficult to see them as
Investigation work As we approach our 14th year of investigation work, our methodology continues to sharpen. Each year offers the team a wealth of opportunities
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