Consultancy
Effective crisis management planning
“Lessons will be learned” How many times have we read those words, usually at the end of an investigation or an inquiry into a crisis?
February 18, 2022
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Consultancy
Consultancy
Understanding human performance
First let’s clear up the difference between human factors and human performance. Human performance is all about how and why people do what they do.
February 9, 2022
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Complaint handling
Handling complaints – food for thought from the Ombudsman
It is hard to say interesting things about complaints management, but the Local Government & Social Care Ombudsman’s recent guidance ‘Effective Complaints Handling for Local
May 7, 2021
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Bullying & Harassment
Planning for organisational culture change or sleepwalking into the unknown?
It is difficult to know how to react to the diversity review recently published by the Royal College of Surgeons. The review, which was carried
March 19, 2021
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Consultancy
A shift to a new culture – the importance of independent investigations
Every week, the media covers another story of patient harm, bullied staff or sexually abused students. No sector is exempt, with recent examples including NHS
October 24, 2019
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Consultancy
Safeguarding at university – the next chapter
Kevin O’Gorman was latterly Professor of Management and Business History and Head of Business Management in the School of Languages and Management at Heriot-Watt
September 2, 2019
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Bullying & Harassment
What does poor employee engagement mean for the HR department?
In a Twitter poll carried out last week on employee engagement in HR, we asked our followers if they felt supported by their HR function
June 10, 2019
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Business to Government
Bullying and harassment at work? …It’s all about the culture
Workplace bullying and harassment Benjamin Franklin is credited with saying, in 1789, that “in this world, nothing can be said to be certain, except death
April 2, 2019
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Consultancy
Ushering in a new era of serious incident investigation in the healthcare sector
Serious incident investigations – time for a change? Healthcare involving serious incident investigations is a complex world, where time is a luxury frontline staff simply
November 27, 2018
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Benchmarking
HR employee relations – best of frenemies?
HR employee relations in organisations “Well that didn’t go well. I thought HR was supposed to be on my side”. I’m in HR, and I
October 29, 2018
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Complaint handling
Verita’s top five tips: how to see complaints as positive feedback
Effective complaints handling Verita are experienced in dealing with all areas of complaint management. We understand that although complaints can seem negative, they are actually
September 4, 2018
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Charities
The role of trustees in a charity and the effective actions they can take
Trustees in a charity – Verita and Saxton Bampfylde executive summary The important role of trustees in a charity are explored. Being tenacious is key
June 12, 2018
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