The cost of bullying to the NHS Back in 2019, a study estimated that the cost of bullying and harassment to NHS England is around £2.3 billion per annum. This staggering cost is deemed to be the aggregate of costs to employers of: increased staff sickness, employee turnover, reduced productivity, compensation, litigation and more difficult …
“Lessons will be learned” How many times have we read those words, usually at the end of an investigation or an inquiry into a crisis? Learning lessons from the management of a crisis is, however, crucial for organisations, particularly those that are responsible for managing the care of sick or vulnerable people. Most organisations will, …
In the week that the findings of Sue Gray’s investigation are expected to be announced, what have we learned about the investigative process she is managing? First of all, it’s important to remember that this is an internal investigation, and that it is not truly independent of the Government. As the lead investigator Sue Gray has been given a straightforward remit; to conduct “Investigations into staff …
Are workplace ‘speak-up’ schemes effective? Ensuring the correct processes are in place on reporting concerns and that they are known to staff may help avoid whistleblowing investigations. The story may, so far, have escaped media attention across the whole of the UK, but in Scotland news has emerged of the final stages of a …
How to manage the impact of whistleblowing investigations Read More »
MHPS in healthcare Maintaining high performance standards (MHPS) in the healthcare sector is a challenging endeavour. If you’re responsible for managing doctors, how do you deal with their performance problems? This can be one of the most difficult issues that healthcare managers face. It is especially difficult due to inhibitions about the special status of …
We may never learn what has really gone on at LAMDA, the London Academy of Music and Dramatic Art, other than a review of its governance. But there has certainly been some drama along the way, with the Principal resigning recently in the wake of multiple allegations about her management style, the way in which …
Can a governance review make a drama out of a crisis? Read More »
In May 2021, the Prime Minister committed to a public inquiry into the handling of the Covid pandemic, starting “in the spring of next year”. This has prompted a number of people and interest groups to clamour for an earlier start. In setting up the inquiry, the PM will have to make some early decisions …
What does the National Covid Inquiry need to be effective? Read More »
In 2020, the chief executive of the Jockey Club resigned after an independent inquiry confirmed allegations against her of bullying, racist comments and the circulation of offensive material. In normal circumstances that might have been the end of the matter for the Jockey Club. However, the Daily Telegraph has reported that some of the Jockey …
Tales from the Jockey Club – the impact of improper investigations Read More »
It is difficult to know how to react to the diversity review recently published by the Royal College of Surgeons. The review, which was carried out by Helena Kennedy QC, found that the College needs organisational culture change – a “radical shake-up” and that its plan for diversity is “next to non-existent”. The report gives …
Planning for organisational culture change or sleepwalking into the unknown? Read More »
An interview with Chris Brougham During the Coronavirus pandemic frontline care and services have rightly taken priority. Organisations have focused on patient care and less on the day to day governance tasks such as patient safety incident investigations. Now that infection rates are dropping, services have started to turn their focus back to the back-office …
In July 2011 a whistleblower sent written allegations to Oxfam’s GB leadership. Following the earthquake in Haiti, the charity was significantly engaged in humanitarian emergency relief work, with some 550 staff in the country. The allegations were principally that Oxfam staff had been having sex with prostitutes, some of whom may have been minors, including …
Kevin O’Gorman was latterly Professor of Management and Business History and Head of Business Management in the School of Languages and Management at Heriot-Watt University in Edinburgh. Prior to taking that post in 2012 he had occupied the position of associate dean in the business school at Strathclyde University in Glasgow. In 2019 he …
