Business to Government
The power of apology – advice on Saying Sorry
Negligence Thomas Cook has finally said sorry for the tragic deaths of two children from carbon monoxide poisoning. But it was too little and too
May 21, 2015
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Blogs
Governance Issues
NHS reorganisations – why do they keep happening?
NHS organisations Everybody hates re-organisations in the NHS, don’t they? The public, people who work in the NHS and of course, the politicians – everyone
May 1, 2015
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Healthcare
Safety culture – learning from serious incidents
Serious incidents The tragic crash of the Germanwings flight 9525 from Barcelona to Dusseldorf got me thinking about how different organisations learn from serious incidents
April 16, 2015
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Healthcare
NHS investigations – themes and lessons – Jimmy Savile 2
NHS investigations Following our NHS investigations, David Aaronovitch in an opinion piece in The Times a couple of weeks ago attacked our recommendation that NHS
March 25, 2015
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Healthcare
NHS investigations – themes and lessons – Jimmy Savile 1
NHS investigations Kate Lampard and I published our NHS investigations lessons learnt regarding report last Thursday morning at a press conference in London. It is
March 3, 2015
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