complaint management

Effective Complaints Handling & Management - Positive Thing?

Effective complaints handling – how it benefits the organisation and customer

Benefits of an effective complaints handling system An effective complaints handling process is crucial for public and private organisations because it helps to identify issues, which supports development and improvement. Understanding the principles around complaints management will help you handle them appropriately, ensuring your organisation experiences positive change. Complaints encourage communication between both the organisation […]

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Outsourcing public services: clearing a backlog of complaints

The advantages of complaint management outsourcing

What is complaint management outsourcing? Receiving a complaint never feels good so unsurprisingly there are many organisations who find it difficult to see them as useful feedback. This can lead to delays in responding to complaints, as well as an inability to use them as a tool to drive improvements. This is where complaint management

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