complaints

Effective Complaints Handling & Management - Positive Thing?

Effective complaints handling – how it benefits the organisation and customer

Benefits of an effective complaints handling system An effective complaints handling process is crucial for public and private organisations because it helps to identify issues, which supports development and improvement. Understanding the principles around complaints management will help you handle them appropriately, ensuring your organisation experiences positive change. Complaints encourage communication between both the organisation […]

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Complaints – the people element

Learning from complaints – the people element

Why is learning from complaints important? Complaints are a valuable source of information to an organisation as they provide an opportunity to learn and develop. Individual complaints from people who use your service are helpful in identifying and dealing with a systemic problem within the organisation. Otherwise, real assurance cannot be given to the complainant

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