Healthcare Consulting
Verita are leading UK independent consultants and investigators with a wealth of experience supporting public private healthcare organisations
A Healthcare Consultancy Which Drives Quality Improvement
At Verita, we have a long and successful history as healthcare consultants, making improvements through investigation, training, and development throughout both the NHS and the private sector.
Our comprehensive approach to address critical areas for organisational improvement includes assessing technology and processes, providing insights into change improvement programs, setting out a roadmap for effective leadership, providing practical recommendations for service improvements, and empowering staff at all levels.
Healthcare is a complex and highly regulated industry leading to heightened risks and unforeseen compliance concerns. We provide tailored solutions which enable healthcare organisations to navigate these evolving challenges and deliver exceptional care.
To speak to a healthcare consultant, please book a free consultation or simply call us on 020 7494 5670 so we can discuss how we can help your organisation.
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Our collaborative healthcare consulting work
Our previous healthcare consultancy work involves working collaboratively with public and private organisations, spanning a wide range of operational and cultural aspects, equipping us with a direct understanding of the many challenges faced and how to resolve them.
We have worked with the NHS on a variety of complex, high-profile cases to provide independent reviews and reports to drive quality improvement. Such work includes an independent report for the Secretary of State for Health into the themes and lessons learnt from NHS investigations into Jimmy Savile, and an independent review into the effectiveness of safety procedures at Great Ormond Street Hospital for Children NHS Foundation Trust.
Why choose Verita?
Our experienced consultants have played pivotal roles in high-profile reviews, such as the independent inquiry into Mid Staffordshire NHS FT, published in 2010 and the Department of Health’s investigations into Jimmy Savile.
With experience in carrying out healthcare investigations into whistleblowers and collective grievances, we are equipped to assure board members, particularly non-executives and lay members, that the handling of these sensitive issues is in line with local and national standards.
We can provide an invaluable back-office function to reviews, to support the review leads in the collation and analysis of evidence, and produce the final report.
Key Team Members & Associates
Ed Marsden
Ed Marsden has a clinical background in general and psychiatric nursing and NHS management, and has worked for the Department of Health and the West Kent Health Authority as director of performance management.
He combines his responsibilities as Verita’s founder with an active role in leading complex consultancy and investigations. He worked with Kate Lampard to provide independent oversight of the 40 or so investigations carried out by the NHS into allegations about Jimmy Savile. Recent work includes leading a review of patient safety at Great Ormond Street Hospital for Children, and investigating the work-related death of an NHS manager.
Peter Killwick
Peter has 25 years of consulting experience covering a variety of strategic and operational issues in a wide range of sectors including healthcare.
He has extensive experience of conducting complex investigations within the NHS, both at operational and commissioner level, including several cases involving allegations raised by whistle-blowers.
Nicola Salmon
Senior consultant Nicola Salmon has conducted patient care reviews for acute and mental health NHS trusts and investigated human resources and governance issues for clients such as Public Health England and NHS England.
She also has experience of working at a corporate private healthcare trust provider as a claims administrator.
Kieren Seale
Legally qualified consultant Kieren Seale has a passion for improving public services and a track record of bringing about change through clear thinking and analysis.
He has wide experience of delivering solutions to governance issues in the NHS, having worked in NHS commissioning in Primary Care Trusts and Clinical Commissioning Groups (CCGs). He was involved in the setting up of four central London CCGs, advising on areas such as governance, risk management and conflicts of interest.
Reasons to work with a healthcare management consultant
In healthcare, incidents can be complex, and carrying out a review free of internal bias can be challenging. Our healthcare consultants can help restore public trust with an objective and transparent review process which ensures lessons are learned and services are improved.
Using our extensive experience to empower healthcare organisations, from primary care to specialist services and commissioning bodies, we support your organisation’s transformation with evidence-based recommendations to ensure governance and systems are resilient and sustainable.
Our healthcare consulting services
Verita’s healthcare consultancy services are solution-based, helping our clients overcome compliance and governance issues. We have a track record of supporting clients to get CQC warning notices lifted, and our range of long-established serious incident solutions quality assure clients that their processes for handling serious incidents are robust.
Our healthcare consultants have experience of resolving sensitive issues and delivering evidence based reports, while ensuring the needs of multiple stakeholders within the business are met.
- Healthcare Organisational Development: We provide strategic guidance to enhance leadership capabilities across networks while promoting resilient cultures that prioritise patient safety.
- Technology Integration Solutions: Our consultants work closely with your teams to ensure seamless adoption of health tech innovations that improve patient care delivery and efficiency.
- Staff Empowerment Programs: We offer human performance training modules designed to equip your workforce with the skills necessary to excel in dynamic environments focused on continuous improvement.
- Governance & Compliance Strategy Formulation: Navigate complex regulatory landscapes confidently with our governance advisory services tailored to meet both national standards and internal objectives.
Case Study
Great Ormond Street Hospital for Children NHS Foundation Trust asked Verita to undertake an independent review of how it responds when things go wrong, and how the responses could be improved.
We assembled a team of experienced consultants specialising in healthcare and safety to review several matters surrounding patient safety at the trust. We made recommendations to improve serious incident investigations, safety management, reporting processes, support systems and ensuring a system was in place to learn from incidents to avoid recurrence.
Healthcare Consultancy Services – areas covered by Verita
Our governance review service allows healthcare organisations to get to the bottom of any trust or department-wide issues that are impacting on the provision of high-quality care. We also evaluate the effectiveness of improvement programmes to provide board level insights on what has worked and what hasn’t.
Patient safety is obviously an overriding objective for the NHS. Our consultancy experience in the healthcare sector enables us to provide support to improve patient outcomes by looking at why things go wrong and what can be done to prevent them going wrong in future. Our expertise in human performance allows us to analyse the design of healthcare systems and procedures to improve their safety and efficiency.
As healthcare management consultants, we understand the impact that organisational culture can have on patient safety. We carry out workplace investigations, providing recommendations on how to achieve a just culture which promotes safety and continuous improvement, as well as encouraging open communication.
We benchmark the performance of these processes against best practice standards and provide recommendations on areas for quality improvement in healthcare.
We provide CPD accredited patient safety investigation training on all aspects of a patient safety incident, from data collection and analysis to report writing.
Verita offers the NHS and private sectors a wide range of complaints management services, including helping to get on top of backlogs and helping to put better, safer, and fairer systems in place.
Find out more
To learn how Verita can assist your organisation to develop resilient healthcare systems which enhance patient outcomes, contact Verita’s founder, Ed Marsden on 020 7494 5670 or via email at [email protected].
Healthcare Insights
