Handling complaints – food for thought from the Ombudsman
It is hard to say interesting things about complaints management, but the Local Government & Social Care Ombudsman’s recent guidance ‘Effective Complaints Handling for Local Authorities’ does a good job. For anyone involved in complaints handling – or just in learning from customers – it is well worth a read. In the best organisations, complaints […]
Handling complaints – food for thought from the Ombudsman Read More »