How we help

Improvement through learning and investigation is the cornerstone of what we do. Part of that improvement process is finding solutions for problems that are unique to your business.

Governance Issues

We have extensive experience of carrying out governance reviews and developing solutions to governance problems.

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Governance Risk Compliance

We help organisations to develop policies, procedures and infrastructures that ensure regulatory compliance obligations are met.

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Serious Incident Reporting

We have conducted a wide range of investigations into serious incidents, from individual care problems to wider systemic issues.

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Complaint Handling

We offer independent complaint reviews to help organisations and complainants reach mutually beneficial outcomes.

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Whistleblowing & Professional Conduct

Verita work closely with organisations to ensure open and transparent cultures and investigate professional conduct and capability concerns.

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Benchmarking Report & Accreditation

We help organisations improve standards and performance by devising action plans, monitoring progress and reviewing data objectively and thoroughly.

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Management of Reviews & Support to Inquiries

Verita have extensive experience in providing specialist support to independent inquiries and reviews.

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Quality Assessment & Improvement

Our independent quality assessment and improve process identifies key issues with efficiency, performance and safety across a variety or organisational sectors.

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Who we are

We are a team of in-house specialists and associates who are committed to delivering a responsive and reliable service of the highest quality.

Ed Marsden

Managing partner View Profile

Adrian Barr-Smith

Chairman View Profile

Barry Morris

Partner View Profile

Peter Killwick

Partner View Profile

Chris Brougham

Director View Profile

Amber Sargent

Director View Profile
Meet our team

Industry sectors

From charities and healthcare to education and business-to-government, we help a variety of industry sectors.


For all registered charities, reputation is key. If complaints and compliance issues are not dealt with swiftly and effectively, the damage can be significant and long lasting.

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We have a long and successful history of working with healthcare organisations to make improvements through investigation, training and consultancy.

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Prospective students are increasingly more discerning and have a greater choice than ever before. It is important that their concerns are handled safely and swiftly.

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Business to Government

Over the years we have developed a good understanding of the difficult environment in which providers of services to government operate.

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Our clients

Here are some of the clients we have worked with over the course of the last decade.



An independent review of unexpected deaths – April 2012 to December 2015 – Norfolk and Suffolk NHS Foundation Trust

To view the report please click here.

An independent review – Mrs Haynes-Kirkbright – Royal Wolverhampton NHS Trust

To view the report please click here.


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Issue 27 – Winter 2016

Ed’s welcome
CPD training accreditation
Serco immigration removal centre investigation
First breakfast seminar
Maternity care: safe choices
Arab Health 2016
Boost for UK healthcare expansion overseas
New complaints management service

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Stay in touch

  • The Department of Health’s director general for strategy and external relations Charlie Massey has been appointed as the new chief executive of the General Medical Council.

  • Theresa May’s reappointment of Jeremy Hunt as health secretary after almost four years in post is an endorsement of the political talents of a minister who is in serious difficulty on three fronts – industrial relations, funding and reform.

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