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Suzanne Shale

Associate

Suzanne Shale is an expert in healthcare ethics, patient safety, and healthcare leadership. She is ethics advisor to NHS England’s Patient Safety Steering Group, chaired the Surgical Never Events Task Force and was a member of Health Education England’s Learning to be Safer Expert Advisory Group. She is experienced in investigating clinical performance and service provision, and works with several medical Royal Colleges as a lay panel member on reviews. She also developed the Royal College of Surgeons’ guidance to members on duty of candour and responding to concerns. She is the author of Moral Leadership in Medicine: Building Ethical Healthcare Organizations (Cambridge UP 2012) and a trustee of the charity Action Against Medical Accidents (AvMA).

Suzanne has been trained to use the Human Factors Analysis and Classification System (HFACS) by its US developers and believes it has great potential to improve the quality of local investigations as well as to support a proactive audit of provider systems.

Our Services and Solutions

Verita Consultancy Limited is a leading independent serious investigations consultancy for regulated organisations. Based in London and Leeds we specialise in carrying out objective investigations of complex and often sensitive issues in a thorough and progressive manner.

We provide organisations with specialist support and advise them on challenging operational and strategic issues in order to help them evolve and improve. At Verita, we are known for our thoroughness and commitment to producing evidence-based reports and advice that not only withstand rigorous challenge but provide insight and a clear path to resolution or improvement.

Our approach is measured, appropriate and acutely focused on finding solutions. Our approach saves our clients time and money by getting it right the first time.

Areas that we cover include:

Serious incidents

Compliance concerns

Complaint handling

Governance issues

Reviews and inquiries

Benchmarking

Whistleblowing

Quality assessment

Consultancy services

Diagnostic tools

Independent review service

Root cause analysis training

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