New figures show half of all complaints badly handled

Learning, candour and accountability

Developing an open and fair culture within the NHS

The importance of root cause analysis - NHS trusts

Insights on engaging with families after incidents

Handling complaints – food for thought from the Ombudsman

By Kieran Seale

7 May 2021

The importance of getting an independent perspective

6 January 2021

The CQC’s new strategy- can quality really be measured fairly?

18 November 2020

Lightning will strike again- when to invest in healthcare

7 October 2020

The importance of good leadership

By Chris Brougham

23 September 2020

Responding to harassment – too little, too late?

By Kieran Seale

7 August 2020

The truth behind investigation backlogs

22 May 2020

When the CQC come calling…

By Kieran Seale

11 May 2020

Should we be worried about the end of the national confidential inquiry into suicide and homicide?

13 January 2020

Safeguarding is everyone's responsibility | Verita Consultancy Ltd

Safeguarding – everyone’s responsibility

29 January 2019

So can HR in organisations be the handmaiden of management, and the employee’s best friend?

HR and me – best of frenemies?

29 October 2018

practicing privileges

Private healthcare and its Uber-style safety

By Stephen Webb

7 August 2018