New figures show half of all complaints badly handled

Learning, candour and accountability

Developing an open and fair culture within the NHS

The importance of root cause analysis - NHS trusts

Insights on engaging with families after incidents

Where did that come from? Our thoughts on the new Health and Care Bill

By Kieran Seale

5 October 2021

Making drama out of a crisis?

28 September 2021

What does the National Covid Inquiry need to be effective?

15 August 2021

Planning for diversity – or sleepwalking into the unknown?

19 March 2021

The CQC’s new strategy- can quality really be measured fairly?

By Peter Killwick

18 November 2020

How to spot a toxic workplace culture

By Nicola Salmon

28 October 2020

Lightning will strike again- when to invest in healthcare

7 October 2020

The importance of good leadership

By Chris Brougham

23 September 2020

Trouble at the top? How best to investigate allegations against senior executives

1 September 2020

Do we need a patient safety commissioner?

By Chris Brougham

11 August 2020

Charities are still falling at the first governance hurdle

By Kieran Seale

1 July 2020

COVID-19: What can we do to help?

2 April 2020