New figures show half of all complaints badly handled

Learning, candour and accountability

Developing an open and fair culture within the NHS

The importance of root cause analysis - NHS trusts

Insights on engaging with families after incidents

Making drama out of a crisis?

28 September 2021

So your organisation needs to commission an independent review? Here’s a few tips on how to get it right

13 May 2021

How to spot a toxic workplace culture

By Nicola Salmon

28 October 2020

Safeguarding at university – the next chapter

2 September 2019

governance issues

What is corporate governance?

17 October 2016

‘Bolt-on’ complaints teams

‘Bolt-on’ complaints teams

5 September 2016

Verita is an independent team providing investigations consultancy work with organisations in a variety of sectors throughout the UK

The power of apology – advice on Saying Sorry

By Kieran Seale

21 May 2015