New figures show half of all complaints badly handled

Learning, candour and accountability

Developing an open and fair culture within the NHS

The importance of root cause analysis - NHS trusts

Insights on engaging with families after incidents

Handling complaints – food for thought from the Ombudsman

By Kieran Seale

7 May 2021

Planning for diversity – or sleepwalking into the unknown?

19 March 2021

The future of health and social care post COVID-19

7 July 2020

Charities are still falling at the first governance hurdle

By Kieran Seale

1 July 2020

A shift to a new culture – the importance of independent investigations

24 October 2019

Safeguarding at university – the next chapter

2 September 2019

From Nottinghamshire to Love Island – who cares?

15 August 2019

Safeguarding at university – who’s next?

31 July 2019

The value of independent advice

3 July 2019

Why doesn’t the HR department pack up and go home?

10 June 2019

Understanding the behaviour behind bullying and harassment is crucial

Bullying and harassment? …It’s all about the culture

2 April 2019

Brook House IRC | An Independent Investigation by Verita for G4S in 2019

Managers need to model the right behaviours for a successful organisational culture

By Kate Lampard

28 February 2019