New figures show half of all complaints badly handled

Learning, candour and accountability

Developing an open and fair culture within the NHS

The importance of root cause analysis - NHS trusts

Insights on engaging with families after incidents

So can HR in organisations be the handmaiden of management, and the employee’s best friend?

HR and me – best of frenemies?

29 October 2018

Five years of NHS change - Independent Healthcare | Verita Consultancy

Five years of NHS change

By Stephen Webb

3 April 2018

The impact of cockpit culture on aviation safety – lessons for healthcare

The impact of cockpit culture on aviation safety – lessons for healthcare

By Jo Gillespie

14 November 2016

Four hour arbitrary target or force for good?

Four hour A&E target – arbitrary goal, or force for good?

By Jess Heinemann

15 July 2015