New figures show half of all complaints badly handled

Learning, candour and accountability

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The importance of root cause analysis - NHS trusts

Insights on engaging with families after incidents

When the CQC come calling…

By Kieran Seale

11 May 2020

So can HR in organisations be the handmaiden of management, and the employee’s best friend?

HR and me – best of frenemies?

29 October 2018

Five years of NHS change - Independent Healthcare | Verita Consultancy

Five years of NHS change

By Stephen Webb

3 April 2018

The impact of cockpit culture on aviation safety – lessons for healthcare

The impact of cockpit culture on aviation safety – lessons for healthcare

By Jo Gillespie

14 November 2016

Four hour arbitrary target or force for good?

Four hour A&E target – arbitrary goal, or force for good?

15 July 2015