Jo Gillespie

Jo Gillespie is committed to delivering a safe and high-quality service for each of our clients at Verita Consultancy Limited.

Empower Staff By Unlocking the Potential of Human Factors in Healthcare

Healthcare providers often face intense and dynamic situations which can result in avoidable harm to patients. Understanding human factors in healthcare can help to empower staff and improve patient safety by managing the systems and environment around them. The National Patient Safety Agency estimates there are 850,000 incidents and errors occurring every year in the […]

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Human Performance Issues: Why They Arise and Tools to Manage Them

One of the human’s great strengths is its adaptability. This endows us with resilience in changing situations or circumstances never before experienced. However, this same adaptability can be unpredictable, leading to uncertainty of outcomes and ultimately risk. What are human performance issues? In our previous article we explored the main principles of human performance and

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The Principles of Human Performance: Enhancing Safety in Healthcare and Beyond

We humans have gleefully embraced rapidly advancing science and technology, which is perhaps strange because inside us, and crucially inside our brains, little has changed in thousands of years. Essentially, we are cavemen and women equipped with laptops and mobile phones. Simple creatures driven by the same needs we have always needed, armed with the

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What is a Safety Management System and why is it important?

What is meant by ‘Safety Management Systems’? And why is it so important? The last century saw extraordinary developments in knowledge and technology in just about every industry. In the early years a lot of advancements were largely experimental and the rate of failure was high. However, with experience and research the techniques and technologies

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Understanding human performance improvement

What is human performance improvement? Human performance improvement (HPI) is a systematic and scientific approach to identifying and analysing organisational and individual performance gaps or deficiencies in order to determine solutions that will effectively and efficiently enhance performance. Improving human performance involves analysing and understanding the specific factors that contribute to performance issues such as

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