Verita offer a range of bespoke training programmes to organisations in healthcare, the third sector, higher education and business to government providers.
Our most popular course is the CPD accredited systematic incident investigation course. The programme gives participants an understanding of the systematic investigative process and its practical application to investigate a wide range of incidents including safety breaches, complaints, non-clinical events and professional misconduct or capability concerns. The course is interactive, practical and involves walk-throughs of sector specific case studies.
Across either one or two days, participants work in groups to learn how systematic investigation can be applied to get to the root causes of an incident and identify solutions to prevent similar incidents happening again. The course covers each step of an investigation from start to finish and includes the following:
Human error theory
Anyone is susceptible to committing an error. Types of error vary depending on the context and task at hand. Different types of human error are explained in our course and the importance of the investigator understanding these is explored.
Setting terms of reference
The importance of setting clearly defined terms of reference is discussed and applied to a case study.
Supporting and involving those affected by the incident
The importance of sharing the terms of reference with those affected by the incident is discussed as well as steps to take to see that they are offered the right support. Examples of good practice are provided and the pitfalls of getting this wrong are explored.
Securing and collating written evidence
The different types of evidence are discussed and participants carry out a practical exercise gathering evidence for the case study that they are investigating.
Establishing a comprehensive chronology
Participants learn the importance of understanding the sequence of events leading to what happened and how to develop a proportionate chronology of key events.
Investigative tools and models to analyse data
Different types of root cause analysis tools and techniques are explored, including the fishbone and the ‘5 why’ technique, they are used to show how data can be analysed.
Findings and recommendations
Participants use their case studies to get to the bottom of what has gone wrong and develop recommendations that are specific, measurable, achievable, relevant and timescaled (SMART).
Writing the report
Participants learn about writing an accurate, well written, evidence-based report that the reader will find easy to read.
How does the training benefit organisations?
This CPD accredited course provides a framework for organisations on how to undertake an investigation or review, giving them assurance that they have a robust, consistent coherent and evidence-based approach to this high-risk area.
Knowing that employees have been trained in systematic incident investigation techniques means that organisations can be assured that the investigations and reviews that are being carried out are to a high standard. This, in turn, means that the organisation can learn from incidents and minimise the possibility of a recurrence of a similar event.
How does training benefit individuals?
This course provides all the information needed to carry out a proportionate investigation or review. Participants will possess the tools, techniques so they have the confidence to investigate any type of incident.
Verita also offers training programmes specifically covering the commissioning of an investigation, report writing, investigative interviewing and the duty of candour (for healthcare providers). For information on any of these courses, please contact Chris Brougham on 020 7494 5670 or [email protected].