Verita offers public and private sector organisations training in systematic incident investigation using root cause
analysis (RCA).
Systematic incident investigation
This practical, interactive course shows participants how systematic investigation can be used to discover why an incident occurred and identify solutions to prevent similar incidents happening again. The programme covers the six key stages in the RCA process for serious incident investigation:- reporting the incident
- finding and securing the evidence including mapping information
- analysing data
- developing recommendations
- implementing solutions
- evaluation.
Participants are taught in facilitated working groups using practical examples. One and two-day courses are available.
Recent clients include NHS East Midlands, University College London Hospitals NHS Foundation Trust and NHS Direct. To find out more about dates, venues and costs please contact Chris Brougham or Aisha Zafar on 020 7494 5670 or email chrisbrougham@verita.net or aishazafar@verita.net