We help our clients improve the safety, quality and productivity of their services by using investigative techniques to identify high-impact changes. We call it Improvement through Investigation.
Our services
Systematic review and investigation is at the heart of what we do. We use systematic investigative techniques to identify things that need to change in order to improve safety, quality and productivity, and deliver value for money.
We also conduct or manage investigations, reviews and inquiries into serious incidents, pinpointing the causes and putting forward practical recommendations to prevent them happening again.
For organisations responsible for commissioning an independent investigation or inquiry, we provide practical advice at every stage.
Our consultancy work covers a number of broad areas:
- patient safety and clinical risk
- safeguarding children and vulnerable adults
- mental health
- corporate governance and performance
- professional misconduct
- value for money
- complaints.
Training
We offer a range of interactive, practical training courses on systematic incident investigation and compliance with regulations. Courses include:
- systematic incident investigation
- investigating independent practitioners
- interviewing witnesses
- dealing with professional misconduct
- raising the standard of providing food and drinks for patients.