Stephen Shaw CBE is the independent assessor of complaints for the Crown Prosecution Service, independent complaints assessor for the Department for Transport, and longstanding Verita associate.  He also is also a member of the tribunal of the National Federation of Property Professionals that adjudicates upon complaints against estate agents, letting agents, auctioneers and valuers.  His career spans the public, private and third sectors.

Stephen is the author of the Shaw Review on immigration detention (Review into the Welfare in Detention of Vulnerable Persons, 2016) commissioned on behalf of the Home Secretary.  In 2013-14, he chaired the Independent Advisory Panel on Non-Compliance Management that advised the Home Office on safer methods of restraint during immigration removal.  

Between 1999 and 2010, Stephen was Prisons and Probation Ombudsman for England and Wales.  As well as overseeing his office’s complaints and fatal incidents work, he led sensitive and high-profile investigations into a variety of matters focusing on public protection, personnel issues, and allegations of racism and other improper conduct, as well as the investigation into the death in 2004 of the serial killer Harold Shipman.  

For Verita, Stephen’s work has included co-leading a review of a consultant team working in a large and troubled histopathology service, and a comprehensive governance review for a large NHS trust.  He also chaired a review into learning disability services.

Stephen is a very experienced lecturer, public speaker, and trainer, and has published widely.  In 2010 he received the Perrie Award for lifetime contribution to criminal justice.

All Senior Associates are members of our Independent Review Service team.